If you are having trouble launching or updating your My Mobile Account app, try these simple hints and troubleshooting steps to get the app working for you.

Hint #1

Always connect your phone to Wi-Fi before attempting the troubleshooting steps.

Open Settings, tap Network & Internet, then switch Wi-Fi to On and connect the phone to Wi-Fi (if not connected).

Step 1

Open Settings and tap Apps & notifications. If available, tap See all apps.

Step 2

Tap the three little dots in the upper right-hand corner of the screen then tap Show system.

Step 3

Locate and tap Google Play services. Tap Storage and then tap Clear Cache. Accept the prompt that may appear.

Step 4

Tap the back arrow to go back to All apps.

Step 5

Locate and tap Google Play Store then tap Force Stop and accept the prompt.

Step 6

Tap Storage then tap Clear Storage and accept the prompt.

Step 7

Hold down the Power button, tap Restart then tap Touch to restart.

Step 8

Open the Google Play Store, search for the My Mobile Account app, then tap Update.

Hint #2

ALWAYS allow App permissions for My Mobile Account so the app can function correctly.